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How ganja33 Handles Your Personal Information

Your account and payment details stay in our hands — not sold, not shared without reason. This page walks you through exactly what we collect when you access the lobby, deposit via DANA, OVO, or GoPay, and contact support, so you know where your…

Account data protectionDANA, OVO, GoPay payment privacyYour right to access and deleteCookie controls explainedIndonesia-region data handling
ganja33 How ganja33 Handles Your Personal Information
HOW WE PROTECT IT

Security, Cookies, Retention, and Your Rights

Your account sits behind SSL encryption on every request, and our session tokens expire automatically after inactivity. We do not share personal data with third parties for advertising purposes, and we do not sell data. Below is a plain breakdown of the four areas that matter most to your privacy on this platform.

Cookie Use We use session cookies to keep you logged in and analytics cookies to see which lobby sections get the most use. You can adjust non-essential cookie preferences from the banner that appears on your first visit or inside account settings at any time.
Account Security Every login triggers an OTP sent to your registered phone number. If you did not initiate the login, ignore the OTP and change your password immediately — your session stays locked until the correct code is entered.
Data Retention Active account data is kept for the life of your account. Closed accounts move into a limited-retention state as required by applicable law, after which personal identifiers are removed from our active systems.
Your Rights You can request access to, correction of, or deletion of your personal data at any time. Submit your request through live chat or email with your account email as verification. We action confirmed requests in line with the timeframes required by applicable local law.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of the data we hold, ask us to correct something, or start a deletion request, our support team handles those directly. Use any of the channels below and include your registered account email so we can verify your identity before acting on the request.

Team online

Live Chat

Start a chat from the lobby footer. Mention 'data request' at the opening so the agent routes you to the right team without delay.

Email Support

Send your data request to our support address with your account email in the subject line. We aim to acknowledge within one business day.

Account Settings

Some data controls — like marketing preferences and cookie consent — are available directly inside your account settings without needing to contact support.

Common Questions About Your Data on ganja33

Here are the questions we hear most from people who want to understand exactly how their information is handled — before they decide to open an account or while they are already active.

We collect your name, email, phone number, and the e-wallet details you provide — such as your DANA or OVO number — along with device and session data needed to secure your account.

We do not sell your data. We share the minimum needed with payment processors like DANA, OVO, and GoPay to complete transactions, and with service providers who help us run the platform under strict data agreements.

Contact us via live chat or support email with your registered account email as verification. We will compile the data we hold on your account and send it to your registered address.

Yes. Submit a deletion request through live chat or email. Once we verify your identity, we begin the removal process. Some records may be retained as required by applicable law before full deletion completes.

Session cookies keep your login active. Analytics cookies help us see how the lobby is used. You can manage non-essential cookie preferences from the cookie banner or inside your account settings at any time.

No. We receive only the transaction reference and confirmation needed to credit your balance. Your actual GoPay or OVO credentials and PINs never pass through or sit on our servers.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.